Thank you for purchasing from RichWords. Because our store offers both digital and printed products, the terms for returns and refunds differ by format.
eBooks and Digital Downloads
All digital purchases are considered final. Once an ebook or downloadable material has been delivered, it cannot be returned or refunded.
If you experience difficulty accessing your file, please contact us. We will gladly assist in ensuring you receive your purchase properly.
Paperbacks and Printed Books
If a printed book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photographs of the issue.
For faster resolution, we recommend recording a short video while opening the parcel. This helps us verify any damage that may have occurred during transit and allows us to assist you more efficiently.
After verification, we will arrange a replacement or provide an appropriate solution.
Books that show signs of use, mishandling, or normal wear cannot be returned.
Order Issues
If you encounter any problem with your order, we encourage you to contact us. We aim to respond promptly and help resolve genuine concerns.
Contact
For refund or return inquiries, please reach out through the contact information provided on the website.